An Original Message:

From: "Carol Villalta" <cvillalt@schukra.com>
To: "Milt Habeck" <mhabeck@execpc.com>
Sent: Wednesday, October 31, 2001 2:26 PM
Subject: NoExcuses HelpLine Support from Unbeaten Path

Dear Mr. Habeck,

The issue discussed yesterday afternoon, has already been resolved, thanks to the prompt response of your staff members. I received a phone call from James Huston, shortly after our phone conversation yesterday.

We discussed the situation and scheduled a phone conference call, for Wednesday morning at 9:00 a.m., with our MIS personnel as well. Mr. Huston was able to direct Allen Li, of our MIS department, to the files that would be necessary to modify, in order to achieve the desired result. The necessary changes were made in both the production and test environments, and test entries were performed to ensure that the calendars would function properly, as recommended by your Mr. Huston.

We couldn't be more satisfied with the prompt and knowledgeable assistance, received from the Unbeaten Path staff, with regards to this issue.

I also did receive a phone call from the initial contact, [Bob Kohlndorfer] at your company, making sure that I had received a follow-up phone call, as well. I am very impressed with the service received.

Thank you and have a nice day,

Carol Villalta
Plant Accountant
Schukra of North America Ltd.

1850 Walker Road
Windsor, Ontario N8W-3P4
Canada
(519) 258-5093

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Schukra uses the UNIX version of BPCS; Unbeaten Path is providing NoExcuses support to this enterprise.